Customer Satisfaction Questionnaire 1.0

Product: I was completely satisfied with the product and/or service. Product: I was completely satisfied with the product and/or service. 1 2 3 4 5 NA

Product: I was completely satisfied with the provided protocol. Product: I was completely satisfied with the provided protocol. 1 2 3 4 5 NA

Product: It was easy to follow the instructions form the provided manual. Product: It was easy to follow the instructions form the provided manual. 1 2 3 4 5 NA

Product: It was easy to elucidate results from assay report. Product: It was easy to elucidate results from assay report. 1 2 3 4 5 NA

Product: I was completely satisfied with the assay report. Product: I was completely satisfied with the assay report. 1 2 3 4 5 NA

Customer care: My problems were properly solved. Customer care: My problems were properly solved. 1 2 3 4 5 NA

Shipment: Products arrived as it was indicated. Shipment: Products arrived as it was indicated. 1 2 3 4 5 NA

Shipment: Products were intact. Shipment: Products were intact. 1 2 3 4 5 NA

Customer care: The BioTalentum team answered my inquiry promptly and professionally. Customer care: The BioTalentum team answered my inquiry promptly and professionally. 1 2 3 4 5 NA

Customer care: I found the communication clear and straightforward. Customer care: I found the communication clear and straightforward. 1 2 3 4 5 NA

Customer care: I will recommend BioTalentum to others. Customer care: I will recommend BioTalentum to others. 1 2 3 4 5 NA

Product: I am likely to purchase again from BioTalentum. Product: I am likely to purchase again from BioTalentum. 1 2 3 4 5 NA

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